For information about our closure and collaboration with Bitvavo, please check our most frequently asked questions on this page first: Ceasing of operations FAQ
We hope you understand this is a busy time for us and ask you to only request important or critical questions. We have tried to answer everything in our bot and our FAQ.

Submit a request

Your email address

Subject

Description

Please describe your issue.

Subject

Category

Which cryptocurrency?(optional)

LiteBit or non LiteBit wallet

Enter the used wallet website/app/client(optional)

Please enter the website/app/client used for which you have trouble with.

Use two step authentication app(optional)

Order ID

Please enter your order number. Example: LB123456 or SLBO12345

Cryptocurrency name

Are you the developer of the cryptocurrency?

Please indicate if you are the developer of the cryptocurrency. If you are not the developer of the cryptocurrrency, know that LiteBit is working hard on expanding our offered cryptocurrencies.

Which exchanges is your cryptocurrency traded on?

About which step in the registration process do you have a question?(optional)

Category

Other

Category

Old phone number

Please fill in the old number using international notation including country code. E.g. +31612345678

Which type of Two Factor Authentication (2FA) is currently active on your account?

New phone number

Please fill in the new number using international notation including country code. E.g. +31612345678

What do you think could be done differently in this process?(optional)

If you knew about the verification process before creating an account, would you still have created an account? (optional)

Do you know the reason why you need to verify? (optional)

If you want to invoke your right to object, please indicate with a check which personal data processing you are objecting to: (optional)

Phone number

Ticket number related to complaint:

Please fill in the ticket number of the ticket you have a complaint about. We will review your complaint and all communication involved. You can find your ticket number in the automated response you receive whenever you contact our support. If you haven't contacted our support before, please choose another category related to your problem. This will smooth the process of solving your problem.

New e-mailaddress(optional)

Old e-mailaddress(optional)

Date of Birth

Category(optional)

Address

Name

Which right do you wish to exercise?

I confirm that the information provided on this form is correct and that I am the person whose name appears on this form. I understand that: 1) LiteBit must confirm proof of identity and may need to contact me again for further information. 2) My request will not be valid until LiteBit receives all of the required information to process the request.

Wallet technology

Is your cryptocurrency wallet technology based for example on QT or Ethereum?

Your wallet address(optional)

Please enter your full wallet address

Cryptocurrency website

Correct wallet address for a wrong wallet status order(optional)

Destination tag/Message/Payment ID for your "wrong wallet" order(optional)

Category

Name of IBAN account owner(optional)

Full IBAN account (optional)

Used payment reference(optional)

Category

Destination tag/Message/Payment ID for your "wrong wallet" order(optional)

Please enter your full destination tag or message which is linked to the given wallet address.

Category

Please submit the TX ID if your sell order was cancelled.(optional)

Requests and bug reports

Please describe in detail the bug or feature you want to report

Category

Attachments(optional)

Add file or drop files here