Why did I not receive a text message on my phone?

This can happen for two reasons:

  • You have entered the wrong phone number.
  • Your mobile provider blocks automatic text messages.

You have entered the wrong phone number

Did you enter the wrong phone number? You can amend it. To amend the phone number in the registration process, use the pen icon to change the number or country code.

Your mobile provider blocks automatic text messages

Some providers block automatic text messages. Did you not receive a text message from us? Please contact Customer Support.