Facing Login Issues with Your LiteBit Account? Here are the Solutions:
Updating the LiteBit app to the latest version:
- Go to the Google Play Store or App Store on your device.
- Search for LiteBit.
- Click on "Update" and wait for the app to update.
- Open the LiteBit app and try logging in again.
Login on the website not working:
- Open your browser settings.
- Check if cookies are allowed. If not, enable cookies.
- Cookies are necessary for using our website, and blocking them may affect the login button functionality.
- Once cookies are enabled, go back to the LiteBit website and try logging in again.
Login in the app not working:
- Open the settings of your default mobile web browser.
- Enable cookies if they are currently blocked.
- Cookies need to be enabled to use the login button in the LiteBit app.
- After enabling cookies, go back to the app and attempt to log in once more.
For more information about cookies, refer to the official support pages of Google and Apple:
Password not working:
- On the LiteBit login screen, click on "Forgot password?"
- Follow the instructions to reset your password.
- Create a new password, ensuring it meets the specified criteria.
- Try logging in again using your new password.
Account blocked email received:
- If you received an email stating that your account has been blocked, check for any mention of suspicious activity and your IP address.
- Click on "Forgot password" on the LiteBit login page.
- Follow the steps to reset your password.
- When creating a new password, avoid using personal information and refrain from reusing old passwords.
- After resetting your password, try logging in with the new password.
Not receiving text message (SMS):
- Visit the LiteBit Support page.
- Submit a request for a phone number change.
- Follow the instructions to update your registered phone number.
- Once your phone number is updated, try logging in again to see if the issue is resolved.
One-time password or code not working:
- Check your preferred Authenticator app (e.g., Google Authenticator or LastPass) for the one-time password.
- If the code fails, click on "Try another method" on the LiteBit login screen.
- Select SMS as an alternative method if TOTP/Authenticator does not work.
- Enter the verification code received via SMS and proceed with the login.
If you encounter any other issues, we recommend contacting our Customer Support. They will gladly assist you in resolving any problems you may be facing.
Additionally, you can check our status page for the latest updates on maintenance, platform matters, and current statuses: https://status.litebit.eu/.